Support that delivers

nanoGrid specializes in energy data intelligence for multi-site operations, with a strong focus on commercial real estate. We have experience working with a variety of property types, including: Office buildings, Logistics warehouses, Retail spaces, Mixed-use developments, Leisure parks, Hospitality and care centers, ...

Our clients include major real estate stakeholders such as Goodman, CBRE, AXA IM, WDP, and CBRE, among others. This breadth of experience means we understand the unique energy management needs of commercial real estate portfolios and tenants.

Yes. nanoGrid operates across Europe, including the UK, Netherlands, Spain, Italy, the Nordics, and Germany. We have active projects and successful implementations in all these regions. Our pan-European presence offers:

• Local compliance: Adherence to each country’s energy and ESG regulations.
• Localized support: Multilingual support and local project coordination.
• Scalability: Ability to roll out from pilot projects to full portfolio deployments in any of these countries.

Our headquarters is in Erembodegem (Aalst), Belgium, which serves as the central hub for engineering, support, and operations across Europe.

Yes. nanoGrid provides clear documentation and hands-on training to ensure every user, from tenants to portfolio managers, can extract full value from the platform without needing technical expertise.

Our user guides are role-specific and built around real workflows. Whether you're accessing dashboards, exporting reports, setting custom alerts, or analyzing trends, you get step-by-step instructions tailored to your responsibilities.

During onboarding, we deliver live training sessions aligned with your go-live timeline. These sessions cover platform navigation, key features, and practical use cases relevant to your operations. For new team members or larger rollouts, we offer optional refresher sessions to bring everyone up to speed.

Energy managers and ESG leads can join advanced analytics workshops that go deeper into optimization strategies, reporting automation, and data-driven decision-making. We also provide optional walkthroughs when major features are released, so you stay ahead of new capabilities.

Ongoing support is available through our helpdesk at support@nanogrid.com, and we conduct regular check-ins and platform evaluations on request to ensure you're maximizing ROI.

From day one to long-term operations, nanoGrid ensures your team has the knowledge and confidence to turn energy data into measurable performance gains.

nanoGrid offers dedicated support tailored to client needs, with a standard support model during business hours and escalation procedures in place for critical issues.

For enterprise clients or large-scale deployments, custom 24/7 support arrangements can be made upon request, especially for sites where real-time monitoring is critical.

Clients can reach support via:

• Email: support@nanogrid.com

• Direct account contacts

• Platform-based support tickets

Let us know if 24/7 support is a requirement for your operations, and we can tailor a service level agreement accordingly.

Yes, each nanoGrid client is typically assigned a dedicated account manager (sometimes called a customer success manager). This person’s role is to be your primary point of contact for any non-trivial issues, questions, or new requests.