Frequently Asked Questions

nanoGrid specializes in energy data intelligence for multi-site operations, with a strong focus on commercial real estate. We have experience working with a variety of property types, including: Office buildings, Logistics warehouses, Retail spaces, Mixed-use developments, Leisure parks, Hospitality and care centers, ...

Our clients include major real estate stakeholders such as Goodman, CBRE, AXA IM, WDP, and CBRE, among others. This breadth of experience means we understand the unique energy management needs of commercial real estate portfolios and tenants.

Yes. nanoGrid operates across Europe, including the UK, Netherlands, Spain, Italy, the Nordics, and Germany. We have active projects and successful implementations in all these regions. Our pan-European presence offers:

• Local compliance: Adherence to each country’s energy and ESG regulations.
• Localized support: Multilingual support and local project coordination.
• Scalability: Ability to roll out from pilot projects to full portfolio deployments in any of these countries.

Our headquarters is in Erembodegem (Aalst), Belgium, which serves as the central hub for engineering, support, and operations across Europe.

A Building Management System (BMS) or SCADA is primarily designed for on-site building control (HVAC, lighting, etc.) and occupant comfort, not for comprehensive, high-frequency energy analysis. nanoGrid complements or even replaces fragmented setups by unifying all utility data (electricity, gas, water, heat) across your entire portfolio into one platform. This ensures traceable, minute-by-minute data that is comparable across sites and ready for automated reporting and analytics.

It’s important to note that while nanoGrid can integrate with existing BMS systems, a BMS on its own is not built for continuous, high-resolution time-series data recording. If a BMS misses half a day of data, it has little impact on immediate building operations. But for nanoGrid’s purposes, losing half a day of energy data would compromise the accuracy of monthly or yearly analyses. nanoGrid specializes in capturing high-quality, complete data and providing tools for anomaly detection, benchmarking, and ESG reporting, which a standard BMS/SCADA does not offer. In summary, nanoGrid and BMS serve very different purposes and are highly complementary rather than interchangeable.

nanoGrid continuously monitors industry trends, invests in research and development, and updates its services to align with the latest technological advancements and industry standards. In practice, this means we regularly improve our hardware and software, adopt emerging best practices, and ensure compatibility with new regulations or frameworks as they arise.

nanoGrid supports your organization’s long-term sustainability goals by providing comprehensive energy management solutions. Through real-time monitoring, analytics, and reporting, we help you conserve energy, reduce carbon footprint, and track progress on environmental and social metrics. By making energy usage transparent and actionable, nanoGrid enables both immediate improvements and sustained contributions to broader ESG (Environmental, Social, Governance) objectives.

The nanoGrid platform’s user interface is designed to be language-agnostic and user-friendly using intuitive icons and visuals. Currently, the core interface (menus, buttons, charts) uses universal symbols, and the platform defaults to English for any text. However, all the content within the platform (like meter names, labels, custom notes) can be entered in the local language of the user. For example, you can label meters or dashboards in German or Spanish, etc., so that when a user from that country logs in, they see familiar language for their data.

We also provide multilingual support documentation and can assist users in their local language (including Dutch and Swedish). While the platform does not yet have a full UI translation toggle, it has been successfully deployed in all the mentioned regions without language barrier issues due to its icon-driven design and the ability to localize key inputs. Full localization is on our roadmap, but even now the platform is effectively used across Europe.

Yes, the nanoGrid platform supports unlimited users at no extra cost.
Whether you’re managing a single site or a pan-European portfolio, you can:

• Add as many users as needed (owners, tenants, property managers, ESG leads, etc.)
• Assign role-based access to ensure each user only sees relevant data
• Facilitate collaboration across departments and stakeholders without license restrictions

This unlimited access model ensures full transparency and aligned incentives across your organisation.

The nanoGrid platform is purpose-built for multi-tenant buildings, delivering full visibility and control without compromising data privacy or operational efficiency.

Each tenant receives customized access rights based on their role—whether that's read-only consumption views, admin-level portfolio management, or granular permissions down to specific zones or meters. This ensures every user sees only the data relevant to them, nothing more.

Our smart submetering and digital tagging architecture isolates consumption by tenant, zone, or equipment type—such as HVAC, lighting, or EV chargers. This enables accurate usage tracking, transparent rebilling, and eliminates billing disputes before they start.

Every tenant accesses a dedicated dashboard showing real-time and historical energy data, automated alerts for anomalies like leaks or demand spikes, and exportable reports for internal analysis or compliance. Meanwhile, building owners and facility managers maintain full oversight across the entire site.

Because all parties work from a single, trusted data source, nanoGrid strengthens collaboration between landlords and occupants, streamlines cost allocation, and aligns ESG performance across the entire building. From office complexes to retail parks, nanoGrid turns multi-tenant energy management from a challenge into a competitive advantage.

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Yes, anomaly detection is built into the core of the nanoGrid platform. It continuously monitors utility usage, including electricity, gas, water, and heat, to identify abnormal consumption patterns in real time. This includes sudden spikes or drops, usage during night hours or weekends, continuous water flow from leaks (like broken valves or toilets), or even sensor failures and disconnections.

Using custom thresholds and smart learning algorithms, the system filters out noise and flags only the most relevant anomalies. When an issue is detected, alerts are instantly visualized in dashboards, emailed to designated contacts, and logged for audit or follow-up. This feature supports proactive maintenance, reduces energy waste, and helps safeguard operational efficiency across multi-tenant or complex real estate portfolios.

Yes, nanoGrid provides real-time alerts to help you act quickly when something unusual happens. The platform collects energy and water data at minute-level intervals, allowing it to immediately detect and flag unexpected behavior, such as abnormal consumption at night, sudden usage spikes, continuous leaks, or faulty sensors.

Alerts can be fully customized and are delivered through multiple channels, including email notifications, dashboard indicators, or integrations with external maintenance and ticketing systems. This real-time alerting system is designed to enhance operational control, reduce downtime, and support preventive maintenance across commercial and multi-site properties.

Yes, threshold alerts in nanoGrid can be fully configured and sent to any email recipient you choose. You can set up custom alert rules based on utility type, building, zone, tenant, or time of day. Whether you’re monitoring electricity spikes, unexpected weekend water use, or gas flow outside of operational hours.  

Once an alert is triggered, it’s emailed directly to the right stakeholders. Whether that’s the facilities team, ESG department, building manager, or tenant. Each alert includes key details like the time, value, and location of the event, along with a link to the relevant dashboard view for immediate follow-up. This ensures fast, targeted responses to issues before they escalate.

The standard minimum contract period for a nanoGrid service agreement is 5 years, with an option to exit after 3 years if needed. This reflects our commitment to long-term partnerships, as energy management and ROI on projects often accrue over multiple years. The 5-year term ensures we can support and deliver value continuously, and the 3-year break clause provides flexibility should circumstances change. (Note: contract terms can sometimes be tailored in specific cases, but 5 years with a 3-year opt-out is our usual model.).

No, nanoGrid does not charge separate fees for hardware or installation. Instead, we follow a Hardware-as-a-Service (HaaS) model that simplifies everything into a single, one-time onboarding fee per site or project. This fee covers all the upfront work required to get your site live, including the initial site survey, hardware provisioning (such as SIM card setup), installation, and full commissioning.

You won’t see a long list of line-item charges like “installation labor” or “device cost.” Everything is bundled into that single onboarding cost, making budgeting much easier and more predictable. After onboarding, the hardware is included in your ongoing monthly service fee, with no capital expenditure required upfront.

This approach ensures that installations are done to nanoGrid’s standards from day one, without cutting corners or watching the clock. Each deployment starts with a thorough pre-installation assessment, based on site plans and an on-site visit if needed. All related costs are absorbed into the onboarding fee or handled operationally by us, so you don’t get billed separately for any of it.

The monthly service fee for nanoGrid is an all-in-one subscription that covers virtually everything. Specifically, the subscription includes:

• Full Software Access (SaaS): Use of the nanoGrid cloud platform (app.nanogrid.com) for all your sites. This includes all features, dashboards, analytics, and ongoing software updates/improvements. All software updates are automatically deployed without extra charge, and you always have access to the latest version. The fee also covers secure cloud hosting, data storage, and backup of your data.

• Hardware as a Service (HaaS): The use of nanoGrid hardware devices (nanoGate data loggers, nanoScope cameras, etc.) is included in the fee. nanoGrid retains ownership of the hardware, which means we are responsible for maintaining and replacing it as needed at no additional cost to you. If a device fails or needs an upgrade, we handle that as part of the service. Essentially, the hardware is guaranteed to function throughout the agreement with no extra hardware maintenance fees on your side.

• Data as a Service (DaaS): This encompasses the ongoing data collection, processing, and basic reporting/alerts service.

• Support & Maintenance: All technical support, customer service, and even on-site troubleshooting visits (if ever required) are included.  

• Unlimited Users & Multi-Site Management: Whether you have one site or one hundred, and whether you have a few users or dozens, the platform fee structure covers it.  

• No Additional Surprise Fees: Under a standard contract, you will not incur additional monthly costs for normal usage. The only time additional costs might come in is if the scope changes.

The monthly subscription is all-inclusive: you get the platform, the hardware use, data communications, support, and regular reporting for one predictable fee.

nanoGrid actually goes beyond 15-minute intervals: in most cases, we collect data at 1-minute intervals by default for higher resolution and real-time insight. However, we can configure data collection frequency depending on the scenario: for example, if a device is battery-powered and needs to conserve energy, we can set it to capture data every 15 minutes.

Importantly, the platform aggregates and reports data flexibly across all standard intervals. This means you can view and download your data in 15-minute increments, hourly, daily, monthly, or quarterly intervals as needed for analysis and reporting. We ensure that even if raw data is minute-level, you can still get the traditional 15-min summaries (or any other period) for compliance or comparison purposes. In summary, nanoGrid provides higher-frequency data by default but fully supports 15-min interval reporting as well.

Yes, data benchmarking is available on the nanoGrid platform. We enable you to benchmark energy performance in several ways:

• Sites across a portfolio

• Tenants within the same building

• Time periods (e.g. month-to-month or year-on-year)

• Normalized performance (e.g. kWh/m², adjusted for outside temperature)

Benchmarking is presented visually in dashboards and reports, making it easy to spot anomalies or leaders/laggards. This helps in prioritizing efficiency efforts and celebrating improvements.

Yes. The nanoGrid platform includes features for analyzing load profiles and identifying peaks, and it can support basic forecasting of energy demand. Specifically:

• Load Profiling: Detailed visualization of energy usage patterns over time

• Segmentation by circuit, tenant, zone, or building function: Identification of baseloads and variable consumption patterns

• Peak Demand Identification: Real-time monitoring of usage spikes

• Alerts triggered when consumption exceeds defined thresholds

• Insights used for cost optimization (e.g. peak shaving strategies)

• Forecasting (where applicable)

• Predictive insights based on historical trends

• Forecasts adjusted for weather data and usage cycles

• Useful for budgeting and energy planning purposes

These capabilities help portfolio managers, facility teams, and ESG leads anticipate usage, reduce operational costs, and plan for future energy needs more efficiently.

Yes, nanoGrid fully supports sustainability frameworks like BREEAM, GRESB, and CRREM. The platform is built to make ESG reporting faster, easier, and more accurate for real estate owners and operators.

• GRESB & CRREM alignment: nanoGrid is a certified GRESB member and an official Preferred Partner for CRREM (Carbon Risk Real Estate Monitor). Our platform aligns with both frameworks to help clients improve scores, manage carbon risk, and stay compliant.

• Automated ESG reporting: You can export structured, audit-ready data tailored to major ESG standards, including BREEAM, GRESB, and SFDR. This saves time, reduces manual work, and ensures high data integrity.

• Integrations with ESG platforms: nanoGrid connects seamlessly with tools like Deepki, Measurabl, and Scaler, keeping your data synchronized and reporting up to date.

• Audit-proof data traceability: all utility data is collected directly from the source (sensors, meters, PLCs), with full timestamps and traceability. That means your ESG reports are always backed by verified, high-quality data.

Whether you’re benchmarking with GRESB, meeting BREEAM requirements, or preparing SFDR disclosures, nanoGrid makes ESG compliance simple and reliable.

nanoGrid offers extensive, automated reporting functionalities to support both day-to-day operations and high-level ESG requirements. Key reporting features include:

• Scheduled Reports: You can set up automated reports (e.g., monthly energy performance summaries) that are delivered via email to chosen recipients.

• Custom Report Builder: The platform allows you to create custom reports, selecting the sites, metrics, and time periods of interest.

• Real-Time Dashboards: In addition to static reports, the live dashboards serve as an interactive report—users can filter and view data in real time, with the ability to download what they see as PDF or Excel.

• Data Export & Integration: nanoGrid supports exporting data in various formats (PDF reports, Excel/CSV data dumps) and offers API endpoints for pulling data into other tools. This means if you have an internal system or BI tool, you can feed it with nanoGrid data easily.

• Multi-Tenant and Stakeholder Views: Reports can be tailored for different stakeholders.  

• ESG and Compliance Reporting: The platform can generate reports that align with sustainability frameworks (as noted above for GRESB/BREEAM) and even produce audit-ready data sets for compliance or CSRD (Corporate Sustainability Reporting Directive) purposes. All reports are traceable to source data, meaning the numbers can be verified down to the sensor level if needed, ensuring confidence in reporting.

In short, nanoGrid’s reporting is flexible, whether you need an operational alert report, a financial summary, or a sustainability report, the platform can likely automate it or make it easy to produce.

Utility invoices and generic third-party data sources have significant limitations. They are often infrequent (arriving monthly or quarterly), delayed, and sometimes incomplete or inconsistent. By the time you receive an invoice, any wasteful consumption has already happened and cannot be corrected retroactively. Third-party platforms that rely on such invoices or aggregated data sources suffer the same delay and may lack detail and traceability.

nanoGrid, on the other hand, delivers real-time, high-resolution data – typically minute-level readings that are immediately available. This provides a live view of what’s happening in your facilities, enabling you to react quickly (for example, to shut off equipment left running or address a leak). Moreover, nanoGrid’s data is traceable and audit-ready down to each sensor, which means you can trust its accuracy for reporting and compliance purposes.

Yes. nanoGrid doesn't just monitor energy, we actively identify where you're losing efficiency and what you can do about it.

Our platform automatically benchmarks your assets against comparable sites, detects unusual consumption patterns like overnight loads or weekend spikes, and flags underperforming systems across HVAC, lighting, EV infrastructure, and more. You get real-time alerts when something's wrong, not weeks later in a spreadsheet.

Beyond automated insights, our analysts and support engineers regularly review your data for inefficiencies most systems miss. We deliver concrete, actionable recommendations—adjusting timers, fixing leaks, optimizing zone controls, rebalancing loads with clear implementation steps and expected impact.

These insights are built into your monthly or quarterly reports, tailored to your role. Tenants receive recommendations to cut their own consumption. Landlords and portfolio managers get site-wide optimization strategies that improve asset performance and support compliance with ESG frameworks like CRREM, GRESB, and BREEAM.

Our clients use these recommendations to reduce operational costs by an average of 18%, extend equipment lifespan, and meet sustainability targets faster. nanoGrid turns energy data into a roadmap for measurable performance improvement.

nanoGrid combines AI-driven analytics with expert human insight to deliver smarter, faster energy-saving recommendations. Our machine learning models continuously analyze your consumption data to detect inefficiencies, recurring patterns, or seasonal deviations.  

With predictive analytics, nanoGrid can forecast potential consumption peaks or anomalies before they happen. This enables preventive action, such as adjusting loads, scheduling maintenance, or optimizing start-up routines. The platform also benchmarks performance across your portfolio, identifying which buildings use more energy than peers, or which ones perform best, so others can follow their lead.

Importantly, we don’t rely on AI alone. All recommendations are reviewed by nanoGrid experts: engineers, analysts, and ESG specialists, who interpret the data and translate it into clear, actionable advice tailored to your context. Over time, the system improves: it learns from feedback, reduces false positives, and replicates what works across your sites.

The result is a powerful synergy between AI and human expertise, turning complex data into practical steps that drive measurable efficiency gains across your buildings.

Yes, the nanoGrid platform is designed to track the return on investment (ROI) of any energy-saving measure you implement across your buildings or portfolio. It provides clear, data-driven insights into both energy and cost savings, making it easier to justify efficiency projects and report results.

The system automatically compares energy usage and cost data before and after an intervention, using customizable baseline scenarios to isolate the impact of a specific change. This time-series analysis allows you to see how consumption patterns shift over days, weeks, or months and to quantify the effect of your efforts with precision.

nanoGrid also translates these savings into real monetary value using real-time tariff data, giving you a clear financial picture. The platform generates automated ROI calculations, attributing savings to specific actions, and provides easy-to-share reports for stakeholders, regulators, or internal ESG teams.

For more complex projects or multi-site portfolios, our expert team can help you set up tailored ROI tracking protocols, ensuring your results are accurate, audit-ready, and aligned with your broader energy and sustainability goals.

Yes. nanoGrid’s hardware is designed for non-invasive, wireless installation, meaning we can deploy our solution with minimal disruption to your facility. Our approach includes:

• Battery-powered, wireless devices: Both the nanoGate data logger and nanoScope camera can operate on battery and communicate wirelessly (via cellular or LoRaWAN). This means we often don’t need to drill holes or run new wiring through your building.

• No IT integration required on-site: The system works independently of your internal IT networks. Data is sent securely over cellular networks, so there’s no need to integrate with your local LAN/Wi-Fi if not desired.

• Non-intrusive sensor attachments: For example, the nanoScope simply straps onto the front of an existing meter to read it, and clamp sensors can be attached around cables without disconnecting them.

• Minimal downtime: Installations are quick and planned to avoid interfering with operations. In most cases, power or water supply does not need to be shut off. (In rare cases, like adding certain types of sub-meters, a brief interruption may be scheduled, but this is the exception rather than the rule.)

This non-invasive installation approach allows for fast rollouts across many sites and is ideal for retrofitting older buildings where running new cables would be costly or slow.

All nanoGrid installations are managed by our team using certified technicians, either in-house or trusted local partners. Every technician follows our standardized procedures to ensure the installation is safe, consistent, and meets our quality benchmarks, no matter the location.

We don’t just install and leave. The team handles the full setup, tests data flows, and ensures everything works correctly before signing off. Whether we use our own team or qualified local experts familiar with your building, the process is always fully managed by nanoGrid. That means you get consistent results, reliable data from day one, and a smooth experience every time.

We move from scoping to validated data quickly, thanks to our standardized hardware, installation playbooks, and HaaS model. Timelines depend on portfolio size, metering complexity, and how quickly the necessary documentation is provided by the new client. Average lead time from signed PO to data visibility is 1 to 2 months.

Yes, absolutely. Many nanoGrid customers begin with a pilot or a small subset of their assets. Starting small is often a great way to prove the value and ensure the solution fits your needs. We often deploy to a handful of buildings or even a single flagship site initially.

During this pilot phase, you can validate the data quality, see the platform in action, and measure initial results (like energy savings or improved reporting). Once the benefits are confirmed, scaling up to a portfolio-wide solution is straightforward. nanoGrid’s platform and team are prepared to expand deployments quickly after a successful pilot, using the learnings from the pilot to streamline the broader rollout.

The average time per site to survey, install, and commission a nanoGrid system is typically: 1 to 2 months, counting from receipt of Purchase Order (PO)

This timeline assumes timely access to key site information such as:

• Electrical schematics

• Photos of meters and panels

• Floor plans indicating meter locations

The overall process may vary based on local site conditions and customer responsiveness, but with complete and accurate input, this 1–2 month window is a reliable expectation.

Yes, nanoGrid can integrate with both BMS platforms and internal data lakes via our secure and well-documented API. We’re built to slot into your existing tech stack — not replace it.

For BMS integrations, our platform can technically connect with systems like Siemens, Honeywell, or Schneider Electric using gateway communication or API-level access. However, we generally recommend pulling data directly from the meters and sensors themselves. This approach ensures higher data quality, avoids buffering or missing values, and allows for minute-level precision, something most BMS platforms aren’t optimized for. Still, if specific BMS points need to be pushed to or pulled into nanoGrid, our technical team can configure that integration as needed.

If you maintain an internal data lake or data warehouse (on Azure, AWS, Google Cloud, etc.), our open REST API allows programmatic access to all your nanoGrid data: filtered by site, meter, time range, and more. Several of our enterprise clients already use this setup to combine utility data with other operational datasets for deep analytics. We also support secure data transfer protocols (like SFTP) and custom connectors if needed.

Whether your IT prefers APIs, JSON, or CSV over secure channels, we provide the flexibility and support to integrate nanoGrid data into your architecture without friction.

To see the full list of supported integrations, visit our integration page.

Yes, nanoGrid connects seamlessly with leading ESG platforms, including Deepki, Scaler, and Measurabl, and more. We have already integrated with them for several clients such as AXA IM, CBRE, and Nextensa.

Our platform ensures consistent, automated data flows between your energy monitoring system and your ESG reporting environment. Thanks to pre-built connectors and past implementation experience, these integrations are typically fast and require little to no custom work on your side. Whether it’s automated API transfers or secure file exchanges (CSV, JSON, SFTP), your ESG data stays accurate, complete, and always up to date.

To see the full list of supported integrations, visit our integration page.

To clarify: nanoGrid is not a metering operator (Messstellenbetreiber) under German law and does not offer BSI-certified smart metering systems (iMSys) as defined in the Messstellenbetriebsgesetz (MsbG).

Instead, nanoGrid operates as an energy intelligence and monitoring platform. We collect energy data via additional sensors or from existing infrastructure and provide advanced analytics and optimization insights to clients.

We do not fulfill the legal role of a smart meter operator, nor do we install or maintain certified smart meter gateways as per BSI requirements.

Our solution is therefore complementary to, but not a replacement for, iMSys-compliant smart meters under the MsbG.

Yes, our system is designed to facilitate the recording of data in accordance with EU taxonomy standards. We have implemented functions and structures to ensure that the relevant criteria and indicators for the classification of sustainable economic activities are met.  

However, it is important to note that we currently have no formal assurance from an external auditor specifically confirming compliance of our systems with the EU Taxonomy standards. We remain transparent and are open to dialogue with third-party validators as part of our collaboration in order to provide the necessary assurances in the future.

Green Leases, also called energy-aligned or high-performance leases, work best when both landlords and tenants have transparent, reliable data. nanoGrid provides that foundation. Our platform delivers real-time submetering, tenant-level dashboards, and automated data sharing, ensuring each party can see exactly how energy and water are used. This makes cost allocation fair, performance targets measurable, and sustainability commitments verifiable.

Energy monitoring is the linchpin of a Green Lease. nanoGrid’s submetering and benchmarking tools help compare usage over time, track savings, and identify inefficiencies across tenants or spaces. Data-sharing clauses in the lease become effortless because the information flows automatically from source to dashboard, with full traceability and audit-ready records.

Yes. Under nanoGrid’s service agreement, all provided hardware comes with a full warranty for the entire duration of the service term, and all maintenance is included in the service fee. This means:

• Hardware Warranty: Every component we install (nanoGate loggers, nanoScope cameras, meters we supply, etc.) is covered. If any piece of equipment malfunctions or fails under normal use, nanoGrid will repair or replace it at no cost to you. This warranty isn’t limited to a typical 1- or 2-year period, it remains in effect for as long as you’re subscribed to our service.  

• Maintenance & Upgrades: All maintenance is fully included. You will not be billed for any routine maintenance or periodic calibration of devices. If we improve our hardware or software, those improvements get passed on to you.  

• Proactive Service: We perform proactive servicing and health checks. Often we will know before you do if a device needs attention (like a battery replacement or a connectivity issue).

• No Extra Charges: You won’t see a separate line item for maintenance or a requirement to buy an extended warranty – it’s all part of the monthly/annual service fee you pay.  

Yes. For any main utility connections or local energy production meters we provide (e.g. for solar PV or CHP units), nanoGrid uses MID-certified meters. MID (Measuring Instruments Directive) certification means these meters meet the accuracy and reliability standards required for billing and regulatory purposes in the EU.

For submetering applications (e.g. internal distribution or equipment-level meters), MID certification is usually not legally required. We can supply MID-certified submeters on request, but in general if the data is not used for official billing (e.g. just for internal monitoring or tenant transparency), non-MID meters are sufficient.

Yes. nanoGrid fully supports sub-metering for all key systems and zones, such as:

• HVAC systems: Monitoring heating, cooling, and ventilation units in real time to track their specific energy consumption.

• Lighting circuits: Separately measuring lighting usage in different areas to identify savings opportunities and enable smart scheduling.

• EV charging stations: Tracking electricity used by electric vehicle chargers, useful for reporting, load balancing, or cost allocation to users.

• Other utilities: We can sub-meter virtually anything, including specific machinery or systems and other utilities like gas, city water, rainwater, district heating, etc..

All sub-metered data is visualized in the nanoGrid platform just like main meter data. This enables targeted energy management, remote control (where applicable), custom alerts, and detailed reporting for each system or device.

nanoGrid offers a wide range of metering options to capture all relevant utilities and generation sources. Our platform can integrate data from:

• Electricity Meters: Including main building incomers, sub-meters for distribution panels or tenants, and production meters for on-site generation (solar PV, wind, CHP, etc.).

• Gas Meters: We support both digital gas meters and traditional mechanical gas meters. For older gas meters, we use direct pulse sensor interfaces or our nanoScope® (an AI camera device) to read dials without breaking seals.

• Water Meters: Both modern water meters with pulse or digital outputs and legacy analog water meters (via nanoScope vision reading) are supported.

• Heat & Cold Meters: For district heating/cooling systems or internal HVAC loops. We can read these via pulse outputs or nanoScope if no digital output is present.

• Renewable Generation Meters: To track real-time production from solar panels, wind turbines, or CHP units, including export to grid. This data can feed into your ESG and carbon accounting reports.

• nanoScope® Visual Metering: Our nanoScope device (AI-assisted camera) allows reading of non-smart, sealed, or legacy meters (electricity, water, heat, gas) without any wiring. It provides a quick, non-intrusive way to digitize analog meter readings.

All these meters send data securely and continuously to nanoGrid’s cloud.  

nanoGrid develops and supplies its own critical hardware components. In other words, we are the manufacturer of key devices in our solution. This in-house hardware lineup includes:

• nanoGate®: Our proprietary data logger/gateway for real-time utility metering. (It collects meter data and sends it securely to the cloud.)

• nanoScope®: An AI-powered camera device for reading legacy or analog meters visually (great for meters that cannot output data electronically).

• Last Gasp Modules: Backup power modules that ensure data capture and communication even during a power outage.

By developing our own hardware, we maintain full end-to-end control over data quality and reliability.  

Our hardware devices (like nanoGate gateways and sensors) have a service life of over 15 years. They are built to be durable and operate reliably over the long term. Under our Hardware-as-a-Service model, if any gateway, meter, or sensor does need replacement during the service period, nanoGrid will replace it at no additional cost as part of the service fee. We ensure the equipment remains fully functional throughout its life.

In terms of environmental conditions: the hardware is industrial-grade and can tolerate typical building environments (e.g. utility rooms). There are no special room requirements beyond standard ranges of temperature and humidity found in commercial or industrial spaces. If there are extreme conditions (freezing, very high heat, or moisture exposure), we will advise on protective enclosures or specific device models rated for those conditions.  

Yes. nanoGrid provides clear documentation and hands-on training to ensure every user, from tenants to portfolio managers, can extract full value from the platform without needing technical expertise.

Our user guides are role-specific and built around real workflows. Whether you're accessing dashboards, exporting reports, setting custom alerts, or analyzing trends, you get step-by-step instructions tailored to your responsibilities.

During onboarding, we deliver live training sessions aligned with your go-live timeline. These sessions cover platform navigation, key features, and practical use cases relevant to your operations. For new team members or larger rollouts, we offer optional refresher sessions to bring everyone up to speed.

Energy managers and ESG leads can join advanced analytics workshops that go deeper into optimization strategies, reporting automation, and data-driven decision-making. We also provide optional walkthroughs when major features are released, so you stay ahead of new capabilities.

Ongoing support is available through our helpdesk at support@nanogrid.com, and we conduct regular check-ins and platform evaluations on request to ensure you're maximizing ROI.

From day one to long-term operations, nanoGrid ensures your team has the knowledge and confidence to turn energy data into measurable performance gains.

nanoGrid offers dedicated support tailored to client needs, with a standard support model during business hours and escalation procedures in place for critical issues.

For enterprise clients or large-scale deployments, custom 24/7 support arrangements can be made upon request, especially for sites where real-time monitoring is critical.

Clients can reach support via:

• Email: support@nanogrid.com

• Direct account contacts

• Platform-based support tickets

Let us know if 24/7 support is a requirement for your operations, and we can tailor a service level agreement accordingly.

Yes, each nanoGrid client is typically assigned a dedicated account manager (sometimes called a customer success manager). This person’s role is to be your primary point of contact for any non-trivial issues, questions, or new requests.