Customer Success Manager

The Customer Success Manager is a strategic and supportive partner at every stage of the sales process and is focused on building loyalty, in order to retain customers in the long term. In other words, the Customer Success Manager is responsible for ensuring that customers have a great experience and get the maximum value out of the nanoGrid’s energy monitoring and efficiency solutions. 

 

Your challenge

  • You offer support in converting prospects into active users (onboarding new customers).
  • You are the first point of contact for customers and the support person for our sales team.
  • You work close with our Operations team, facilitating communication and support for the customer. 
  • You follow up on various projects, keep them up-to-date and monitor progress internally.
  • You keep track of all administration related to the sales department in our CRM Freshsales.
  • You prepare presentations and reports for our customers.
  • You organize recurrent follow-up meetings with your customer portfolio to maintain an excellent relationship, monitor customer satisfaction and detect upsell opportunities.  

 

Your talents

  • You have a professional bachelor in a business or linguistic oriented study.
  • Strong written and verbal communication and interpersonal skills.
  • Strong commercial competences: you get energized taking care of your customer portfolio and detect upsell/ expansion opportunities.
  • You can easily learn how to work with and navigate in different software packages.
  • You have notion of SaaS and/ or HaaS.
  • You work in a solution-oriented way and reconcile the interests of the customer and those of nanoGrid.
  • You set high standards for the quality of your own work and that of others.
  • You have a project-management mindset. You have an eye for detail and like to work in a structured and organized manner.
  • You are a team player. You share your knowledge, ideas and insights with your colleagues.
  • You feel closely involved in the subject of energy savings/ sustainability.
  • You have a very good knowledge of Dutch, English and a professional level in French and / or German.

 

Our offer

A full-time contract of indefinite duration in a growing company, within a dynamic, young team with a lot of innovative spirit.

We offer a competitive salary in line with your experience, including extra-legal benefits such as meal vouchers (8€ per working day), eco-vouchers, hospitalization insurance, pension funds, work from home policy (2 days per week, after onboarding), commuting fee, 13th month, extra-legal vacation days etc.

 

How to apply

Send your CV and cover letter to petya.nikolova@nanogrid.com.

You will always receive a response from us.