Technical Support Specialist

Your basic tasks include:

  • First-line technical support and fulfill system administrator role to Installation Technical Team on Clients sites and become a subject matter expert on the nanoGrid  Solutions product portfolio
  • Take ownership of technical team issues and ensure accurate and timely ticket management, driving investigations and root cause analysis to meet or exceed customer expectations and contractual obligations
  • Complete all daily tasks and projects as requested, on-time, and with attention to detail and quality
  • Proactively monitor assigned open tickets, contact Technical Team on Clients sites, and update tickets on a timely basis
  • Follow appropriate policies and procedures for creating, scrubbing, updating, escalating, transitioning, and closing tickets; attention to proper detail when coding and documenting tickets is essential for accurate reporting and maintaining historical ticket data
  • Use SQL applications and tools to run basic SQL queries

 

Your key skills:

  • Understanding of the utilities usage – reading and controlling techniques such as electricity, gas, HVAC, etc. Or Technical background
  • First relevant work experience and secondary diploma
  • Good analytical skills with attention to detail
  • Ability to work efficiently in an international team
  • Ability to achieving goals together with Team
  • Good knowledge of Dutch, French and English in level that allows to communicate smoothly via emails, phone or internet communicators
  • Affinity with numbers
  • Quick absorbing of new information and applying it effectively
  • Working in a structured, cost-conscious way and you can distinguish priorities in the work
  • Willingness to learn and ability to share knowledge with others

 

nanoGrid Associates enjoy:

  • A full-time fixed contract
  • Being part of growing company within a dynamic, young team with a great deal of innovative spirit
  • Competitive salary package in line with your experience, including extra-legal benefits
  • Strong team-oriented culture
  • Training and broad development opportunities
  • Cooperation with an experienced team of programmers and electro-technicians, civil, HVAC-engineers,…
  • Technological challenges at the highest world-level

 

If you believe that you have the required qualifications and this opening sounds appealing to you, please apply  via  jobs@nanogrid.com

You will always receive a response from us.